At CareConnect.Living, operated by Care Connect Ltd, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with The Data Protection Act 2017 of Mauritius.
1. Information We Collect
We collect the following types of information:
- Personal Identification Information: Name, email address, phone number, billing and shipping address, and any other relevant details required to process transactions or provide customer support.
- Payment Information: While payment information, such as credit/debit card details, is processed by third-party payment processors, we ensure this data is securely handled in compliance with industry standards.
- Technical Information: This includes your IP address, browser type, device information, and cookies that help us improve the functionality and performance of our website.
- Order Information: Details about your purchase history, product preferences, and customer service inquiries.
2. How We Use Your Information
We use your personal information for the following purposes:
- To Process Orders: Including managing payments, delivering products, and offering customer support.
- To Communicate with You: About your order status, updates, and customer service responses.
- To Improve Our Services: By analyzing user behavior, preferences, and website interactions.
- Marketing Communications: To send you promotional offers and updates, subject to your consent. You can opt out at any time.
- Legal Compliance: To fulfill legal obligations under Mauritian law, including The Data Protection Act 2017.
3. Data Protection and Security
We take appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include encryption, secure access controls, and compliance with industry standards.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
4. Sharing Your Information
We may share your personal data with the following third parties:
Service Providers: Including shipping companies, payment processors, and IT service providers, who assist in running our website and services.
Legal Authorities: When required by law or to enforce our legal rights.
Any third-party service providers we work with are contractually obliged to maintain the confidentiality and security of your data and to use it only for the specific purposes we specify.
5. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to provide a better browsing experience, remember your preferences, and analyze website traffic. You can control or disable cookies through your browser settings, although doing so may affect website functionality.
6. Your Rights Under Mauritian Law
In accordance with The Data Protection Act 2017, you have the following rights regarding your personal data:
- Access: You can request access to the personal data we hold about you.
- Correction: You can ask us to correct any inaccurate or incomplete data.
- Erasure: You can request the deletion of your personal data where it is no longer necessary for the purpose it was collected.
- Data Portability: You can request a copy of your personal data in a commonly used format.
- Objection: You can object to the processing of your personal data for direct marketing purposes or on other lawful grounds.
- Withdrawal of Consent: If we are processing your data based on your consent, you can withdraw this consent at any time, without affecting the lawfulness of processing prior to withdrawal.
7. International Data Transfers
As CareConnect.Living operates in Mauritius, your personal data may be transferred to countries outside of Mauritius, such as where our service providers are based. We ensure that these transfers are made in compliance with applicable data protection laws and take steps to safeguard your privacy.
8. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that such information has been provided, we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and you will be notified by email if the changes are significant.
10. Contact Information
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your data protection rights, please contact us at:
Care Connect Ltd
Address: Floréal Business Park, Floréal, Mauritius
Email: hello@careconnect.living